FAQ
Q
Do you have the products in stock?
A
Yes, we have some model products which can supply to you.
Q
What certification do you have?
A
We can supply CO, Form A, From B, Form C, Form E, From F, Form R, COC, SONCAP, CE, Please do trust us, we are determined to provide you best quality equipment.
Q
You are a manufactures or a trading company?
A
We are manufactures in China and warmly welcome to you come to our factory.
Q
How does your factory do regarding quality control?
A
Quality is priority, and we always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.
Q
What's is your warranty terms?
A
Two years warranty on beams, traction pins and traction plates, wooden soles.
Q
We are not in China, how can you ship trailers to us?
A
Do not worry about Shipment. We can help you to arrange shipment for you by Sea. If you have agent in China, welcome to your agent to come to us to pick up cargo if you like.
Q
Can I visit your factory?
A
Yes. Here is our detailed address: 68 Xingye Avenue, Zhumadian City, Henan Province, China
Q
How can I know the shipment status after payment?
A
The shipment details include packing, tracking no. and loading photos, shipping documents will be updated through E-mail in time.
Q
Do you provide after-sale service?
A
Yes. customer satisfaction is our unremitting pursuit.
1、TIANJUN contracted service stations throughout the country are dedicated to providing users with high-quality and extended services.
2、Provide lifelong technical services for TIANJUN products.
3、Provide follow-up services to TIANJUN buyers.
4、Provide 24-hour service hotline for TIANJUN users.
5、After receiving the user's calling, the service personnel rushed to the site within 24 hours, and 36 hours for remote areas
Q
What's the MOQ(Minimum Order Quantity)?
A
1 unit. We are the factory of semitrailer, so the agent in overseas will be highly appreciated! The best quality with best price to achieve the win-win cooperation!
Q
Do you offer custom products?
A
Sure! Our company can offer customized service according to our clients sepcific needs. Like the color, size, tool box., size.
Q
Where can I find spare parts?
A
We now sell tire, wheel, brake pad and wheel rim. If you have any other need, please send us an email so that we can aggrange them for you.
Q
How can I get help with technical or administrative queries?
A
In order to get our mutual customers back on the road as quickly as possible, we offer you the opportunity to send us inquiries at any time on any subject relating to our vehicles and products. Please have relevant information such as the chassis number or contract number ready. To do this, send an email to info@zmdtjcl.com and submit a new support request. You also have the option of contacting our service hotlines if you have any technical questions:
After sale service: +8615139612591
Q
What kind of payment do you accepct?
A
We currently accect TT, LC, and so on.
Q
Do you have a product catalogue?
A
Yes, boss. You may click to download our product catalogue.
Q
Daily and monthly inspection items of trailers:
A
1. Required items when running for the first time:
The leaf spring fixed U-bolt, after the first three loading of the new car, must be tightened; Tire pressure, axle tire bolts, whether various trachea connections are leaking, brake return;
2. Daily mandatory items:
Trailer air pressure status, air circuit connector sealing situation, trailer brake return situation, trailer lamp working status, tire pressure, tire bolts are loose? Is the leaf spring fragmented?
3. Monthly mandatory items:
Is the expansion and contraction of the sub-pump pusher normal? The size of the gap between the brake pad and the brake drum (brake disc), the wear condition of the brake pad, brake drum and brake disc, and whether the connections of the circuit are loose? Are the wheels loose? Are the front and rear wheels in a straight line? Are U-bolts loose? Is the tie rod loose? Is the matching gap between the balance arm and the balance arm pin, the matching gap between the traction pin and the saddle, and the airbag fixing bolt, cantilever and shock absorption loose?